Policies
Returns and cancellations
Last updated: 6 October 2026
Your legal right to cancel
This is a right the law gives you. It is not something we offer, and nothing on this page reduces it.
Because you are buying at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to change your mind for any reason at all. The 14 days start the day after the order is delivered. You do not have to give a reason, and nothing has to be wrong with the goods.
How to cancel
Email vireliuk@outlook.com and say clearly that you are cancelling. Include your order number, your name and your address, and the dates you ordered and received it. You can use the form at the bottom of this page, but you do not have to. Any clear statement will do. We will acknowledge your cancellation by email.
Sending the goods back
Once you have told us you are cancelling, you have a further 14 days to send the goods back.
You pay the cost of returning the goods. We are telling you this before you buy, as the Regulations require. Use any service you like, but get proof of postage, because until the parcel reaches us it is your responsibility.
Your refund
We refund within 14 days of receiving the goods back, or of the day you give us proof that you sent them, whichever is sooner. The refund goes to the original payment method and includes the standard outbound delivery cost where one was charged. We do not refund the extra cost of an upgraded delivery service.
We may reduce your refund if the goods have been handled more than was necessary to establish their nature, characteristics and functioning. That means more than you could have handled them in a shop. Trying the device on and running it is fine. Damage, heavy wear or missing parts are not.
This is separate from our 30 day promise
The 14 day cancellation right above is statutory. The 30 day promise below is a separate promise we make on top of it. They run independently, and using one does not affect the other.
Our 30 day money back promise
On top of that legal right, we offer 30 days from delivery. If the Vireli Pulse is not for you, email vireliuk@outlook.com within 30 days and we will send you a return address. Post it back and we will refund what you paid for the device. Return postage is at your cost.
This promise is in addition to your statutory rights. It does not replace or reduce them.
If something is faulty
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If yours is not:
- within 30 days of delivery you can reject it and get a full refund;
- after 30 days and within six months you can ask for a repair or a replacement, and if that fails you can claim a refund or a price reduction;
- after six months the same rights apply, but you may need to show the fault was there when it was delivered.
We pay return postage on faulty goods.
How to return something
Email vireliuk@outlook.com with your order number and say whether you are cancelling, using the 30 day promise, or reporting a fault. We will reply with the return address and instructions. Then send the item back and keep your proof of postage, because until it reaches us it is your responsibility.
Condition of returns
You are welcome to open the box and try the device, exactly as you would in a shop. If it comes back showing more wear than that kind of handling would cause, we may reduce the refund to reflect the loss in value. Please return the device, the USB-C cable and the manual.
Who pays return postage
| Faulty or not as described | We pay. |
|---|---|
| 14 day right to cancel | You pay. Send it back by any service you like, but get proof of postage. |
| 30 day promise | You pay. |
Refund timescales
We refund within 14 days of receiving the goods back, or of you proving you sent them, whichever is sooner. Refunds go to the original payment method. Under the 14 day cancellation right we also refund standard outbound delivery where it was charged. We do not refund any upgrade to a faster service.
Model cancellation form
Using this form is optional. You may cancel by any other clear statement instead. An email saying you are cancelling is enough. Complete and return this form only if you wish to withdraw from the contract.
To Vireli, vireliuk@outlook.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
- Goods ordered
- Ordered on [*] / received on [*]
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
[*] Delete as appropriate.
Contact
Vireli, United Kingdom. Email vireliuk@outlook.com.